Privacy Policy

Knightsbridge Shutters

Last updated: August 2026

Knightsbridge Shutters respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, request information or samples, obtain a quotation, place an order, purchase our products or services, communicate with us, or otherwise interact with Knightsbridge Shutters.

It also explains your rights under applicable data protection law, including the General Data Protection Regulation ("GDPR") and applicable Irish data protection legislation.

Please read this Privacy Policy carefully.

1. Who We Are

Knightsbridge Shutters is an Irish supplier of shutters, blinds, window coverings and related products and services.

For the purposes of applicable data protection law, Knightsbridge Shutters is the data controller in respect of the personal data described in this Privacy Policy

Our details are:

Knightsbridge Shutters

Fusion Blaze Limited
Maspool , The Ward, Meath, Ireland

Email: support@knightsbridgeshutters.ie

Telephone: 015314943

Website: www.knightsbridgeshutters.ie

Company Registration Number: 599919

VAT Number: IE3478982QH

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

2. Personal Data We Collect

We may collect different types of personal data depending on how you interact with Knightsbridge Shutters.

2.1 Identity and Contact Information

This may include:

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  your name;

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  title;

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  billing address;

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  delivery address;

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  email address;

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  telephone or mobile number;

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  company or organisation name, where applicable; and

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  other contact information you provide to us

2.2 Order and Transaction Information

When you obtain a quotation or purchase products or services, we may collect information including:

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  products requested or purchased;

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  quotation details;

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  order number;

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  order history;

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  product specifications;

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  window measurements;

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  selected materials, colours and finishes;

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  delivery information;

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  installation or fitting information;

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  amounts paid;

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  payment status;

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  refunds;

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  complaints;

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  warranty claims; and

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  correspondence concerning your order.

Because Knightsbridge Shutters supplies made-to-measure products, information associated with an order may include measurements and specifications relating to windows and openings at your property.

2.3 Payment Information

Where you make a payment, your payment may be processed by a third-party payment provider, bank or card-processing service.

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  payment confirmation;

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  payment reference;

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  transaction amount;

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  payment status; and

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  limited payment-card information, such as the card type or last digits of the card.

We do not normally need to retain your complete payment-card details where payment is processed securely by an authorised third-party payment provider.

2.4 Quotation, Measuring and Installation Information

Where Knightsbridge Shutters provides quotations, measuring, surveying, delivery or installation services, we may collect information such as:

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  your property address;

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  access instructions;

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  appointment dates and times;

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  room or window locations;

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  measurements;

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  photographs of windows or installation areas where reasonably required;

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  installation notes;

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  property-access information; and

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  communications concerning an appointment or installation.

Photographs taken for measuring, installation, troubleshooting or warranty purposes will normally be limited to what is reasonably necessary for the relevant service.

2.5 Samples and Enquiries

If you request a product sample, brochure, quotation or further information, we may collect:

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  your name;

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  contact details;

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  delivery address;

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  products or samples requested;

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  details of your enquiry; and

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  our correspondence with you.

2.6 Communications

If you contact us by telephone, email, website form, social media or another communication channel, we may keep a record of that communication.

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  your name;

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  contact details;

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  date and time of the communication;

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  contents of the message;

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  relevant order or quotation information; and

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  our response.

2.7 Website and Technical Information

When you use our website, certain technical information may be collected automatically. Depending on the technologies used on our website, this may include:

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  IP address;

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  browser type;

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  device type;

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  operating system;

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  approximate location derived from your IP address;

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  website pages visited;

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  date and time of visits;

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  referring website;

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  links clicked;

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  session information;

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  cookie identifiers; and

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  information about how you interact with our website.

Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy for further information.

2.8 Marketing Information

Where permitted by law, we may record:

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  whether you have agreed to receive marketing;

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  your marketing preferences;

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  the type of communications you wish to receive;

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  whether marketing emails have been delivered or opened, where applicable; and

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  whether you have unsubscribed.

You may opt out of direct marketing at any time.

2.9 Information from Third Parties

We may receive personal data from third parties where lawful and appropriate. These may include:

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  payment providers;

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  delivery and courier companies;

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  installation contractors;

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  suppliers;

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  website and ecommerce service providers;

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  advertising and analytics providers;

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  social media platforms;

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  referral partners; and

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  other persons acting on your instructions.

Where you contact us through a third-party platform, that platform may provide information necessary for us to respond to your enquiry.

3. How We Use Your Personal Data

We only use personal data where we have a lawful reason for doing so.

The purposes for which we may process your information include the following.

3.1 Providing Quotations and Responding to Enquiries

We may use your information to:

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  answer enquiries;

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  provide product information;

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  arrange sample deliveries;

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  prepare quotations;

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  discuss measurements and specifications;

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  arrange surveys or appointments; and

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  take steps you request before entering into a contract.

Our legal basis will generally be that processing is necessary to take steps at your request before entering into a contract and/or our legitimate interests in responding to enquiries and operating our business.

3.2 Processing and Fulfilling Orders

We use personal data to:

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  process orders;

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  manufacture or arrange the manufacture of products;

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  verify specifications;

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  process payments;

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  communicate about your order;

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  arrange delivery;

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  arrange installation where applicable;

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  issue invoices and receipts; and

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  provide customer support

Our legal basis will normally be that processing is necessary to perform our contract with you.

3.3 Made-to-Measure Products

Where you order made-to-measure shutters, blinds or other products, we use measurements, specifications and product selections to manufacture or procure products according to your requirements.

This processing is necessary to perform our contract with you.

3.4 Delivery and Installation

We may use and share appropriate personal information to:

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  arrange deliveries;

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  communicate delivery instructions;

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  arrange surveys;

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  schedule fitting appointments;

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  provide installers with relevant order details; and

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  resolve delivery or installation problems.

This processing will normally be necessary for performance of our contract with you.

3.5 Customer Service, Returns and Warranty Claims

We may process information to:

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  answer questions;

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  investigate problems;

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  handle complaints;

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  assess photographs or measurements supplied in relation to a problem;

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  arrange repairs or replacements;

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  process returns;

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  administer warranties; and

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  issue refunds where applicable.

This may be necessary to perform our contract, comply with our legal obligations and/or pursue our legitimate interest in providing effective customer service.

3.6 Accounting and Legal Requirements

We may process and retain information to:

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  maintain accounting records;

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  issue invoices;

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  maintain tax records;

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  meet VAT and other taxation requirements;

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  respond to lawful requests from authorities;

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  comply with applicable consumer law; and

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  establish, exercise or defend legal claims.

Our legal basis may include compliance with a legal obligation and our legitimate interests in protecting our legal and commercial interests.

3.7 Fraud Prevention and Security

We may use personal information where reasonably necessary to:

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  prevent fraud;

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  protect our website;

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  investigate suspicious transactions;

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  protect our customers;

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  protect our systems and business; and

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  establish, exercise or defend legal claims.

Our legal basis is generally our legitimate interest in maintaining the security and integrity of our business, website and transactions.

3.8 Improving Our Products and Services

We may use information to understand:

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  which products customers are interested in;

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  how customers use our website;

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  how our services are performing;

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  common customer-service issues; and

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  how we can improve our products, website and customer experience.

Where information is not anonymised, this processing will be carried out only where we have an appropriate lawful basis.

4. Our Lawful Bases for Processing

Under the GDPR, we must have a lawful basis before processing personal data. Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to enter into or perform a contract with you. For example, processing your address and order details so that we can manufacture and deliver shutters you have ordered.

Legal Obligation

Where processing is necessary for us to comply with a legal obligation. For example, maintaining certain transaction and tax records.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. Our legitimate interests may include: operating and improving our business; providing customer service; protecting our website and systems; preventing fraud; managing complaints; maintaining appropriate business records; and understanding the performance of our products and services.

Consent

Where you have freely given us consent for a particular purpose. Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Marketing Communications

We may send information about Knightsbridge Shutters products, promotions, offers and services where permitted by applicable law.

Depending on the circumstances, we may rely on your consent or another lawful basis permitted for electronic direct marketing.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link contained in a marketing email, following the opt-out instructions contained in a marketing message, or contacting Knightsbridge Shutters directly.

Stopping marketing communications will not stop essential service communications relating to an existing quotation, order, delivery, installation, warranty or other transaction.

We will maintain an appropriate suppression record where necessary to ensure that your marketing opt-out is respected.

6. Cookies and Similar Technologies

Cookies are small files or pieces of information placed on or associated with your browser or device.

They may be used for purposes such as enabling essential website functionality, maintaining shopping-cart functionality, remembering preferences, website security, measuring website performance, analytics, and advertising or marketing, where applicable and permitted.

Where consent is required for non-essential cookies, those technologies should not be activated until the appropriate consent has been obtained.

You can manage your cookie preferences through our website cookie-management tool, where provided.

Further details should be set out in our separate Cookie Policy.

7. Analytics

Where applicable, Knightsbridge Shutters may use website analytics services to understand how visitors use our website and to improve its operation.

Analytics information may include pages visited, time spent on pages, general device information, browser information, referring websites, interactions with website features, and approximate geographic information.

Where analytics cookies or similar technologies require consent, we will seek that consent before activating them.

8. Online Advertising

Where applicable, we may use online advertising platforms to advertise Knightsbridge Shutters products and services.

These may include services provided by organisations such as Google, Meta or other advertising providers.

Where advertising technologies involve cookies, tracking pixels or similar technologies that require consent, they should only be used after appropriate consent has been obtained.

Information regarding the specific advertising technologies used by Knightsbridge Shutters should also be included in our Cookie Policy.

9. Who We Share Personal Data With

We do not sell your personal data.

We may share personal information with trusted organisations where reasonably necessary to operate our business and provide our products and services.

Payment Providers

Banks, payment processors and other payment-service providers used to process transactions.

Manufacturers and Suppliers

Where necessary to manufacture, source or fulfil your order. Only information reasonably necessary for this purpose should be provided.

Couriers and Delivery Companies

To deliver products and samples to you.

Installers and Contractors

Where installation, measuring, surveying or another service is provided by or on behalf of Knightsbridge Shutters.

IT and Website Providers

Businesses that provide website hosting, ecommerce systems, cloud storage, customer-management systems, email services, cybersecurity or other IT services.

Professional Advisers

Our accountants, solicitors, insurers and other professional advisers where reasonably necessary.

Marketing, Analytics and Advertising Providers

Where such services are used and the relevant processing is lawful.

Public Authorities

We may disclose personal information where required by law or where reasonably necessary to respond to a valid request from a court, regulator, law-enforcement body, tax authority or other competent authority.

We require organisations processing personal data on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

10. International Transfers

Some of our suppliers or technology service providers may process or store personal data outside Ireland or the European Economic Area ("EEA").

Where personal data is transferred outside the EEA, Knightsbridge Shutters will take appropriate steps to ensure that the transfer complies with applicable data protection law.

Depending on the destination and provider, these safeguards may include a decision by the European Commission confirming that the destination provides an adequate level of data protection; approved contractual safeguards such as Standard Contractual Clauses; or another lawful transfer mechanism available under data protection law.

You may contact us if you would like further information about safeguards applicable to a particular international transfer.

11. How Long We Keep Personal Data

We do not keep personal data for longer than reasonably necessary for the purposes for which it was collected, subject to any legal, accounting, tax, warranty or regulatory requirements.

The appropriate retention period depends on the type of information concerned.

Quotations and Enquiries

For a reasonable period after your enquiry or quotation so that we can respond to follow-up questions and maintain appropriate business records.

Order Information

For as long as reasonably necessary to fulfil your order, provide after-sales support, administer warranties and comply with applicable accounting, tax, consumer and legal requirements.

Financial and Transaction Records

For the period required under applicable Irish tax, accounting and company-law requirements.

Customer Service and Complaint Information

For as long as reasonably necessary to resolve the matter and maintain appropriate records of the resolution.

Marketing Information

Until you unsubscribe or otherwise withdraw the relevant permission, subject to maintaining limited suppression information where necessary to honour your request.

Website Analytics

According to the retention periods configured within the relevant analytics or website service.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of as appropriate.

12. Keeping Your Information Secure

Knightsbridge Shutters takes reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure, destruction, and misuse.

Measures may include appropriate access controls, password protection, secure systems, encryption where appropriate, backups, staff procedures and contractual protections with service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your Data Protection Rights

Right of Access

ou may request confirmation as to whether we process personal data about you and obtain a copy of that information.

Right to Rectification

You may ask us to correct personal information that is inaccurate or complete information that is incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete your personal data. This right is not absolute. For example, we may need to retain information where we have a legal obligation to do so.

Right to Restriction

In certain circumstances, you may ask us to restrict how we process your information.

Right to Data Portability

In certain circumstances, you may be entitled to receive personal data you supplied to us in a structured, commonly used and machine-readable format and/or have that information transmitted to another controller.

Right to Object

You may have the right to object to processing based on our legitimate interests. You also have the right to object at any time to the use of your personal data for direct marketing.

Right to Withdraw Consent

Where we process personal information on the basis of consent, you may withdraw your consent at any time.

Rights Relating to Automated Decision-Making

You may have rights in relation to certain decisions based solely on automated processing that produce legal or similarly significant effects. Knightsbridge Shutters does not intend to make significant decisions about customers solely through automated processing unless clearly stated otherwise.

14. Exercising Your Rights

If you wish to exercise a data protection right, please contact:

Knightsbridge Shutters

Email: support@knightsbridgeshutters.ie

Fusion Blaze Limited

Maspool , The Ward, Meath, Ireland

Please describe the information or right concerned so that we can respond appropriately.

We may ask for reasonable information to verify your identity before acting on a request.

We will respond in accordance with the timeframes required by applicable data protection law.

There is normally no charge for exercising your data protection rights. However, applicable law may permit a reasonable fee or refusal in certain cases involving manifestly unfounded or excessive requests.

15. Complaints to the Data Protection Commission

If you have concerns about how Knightsbridge Shutters processes your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Irish supervisory authority:

Data Protection Commission

6 Pembroke Row

Dublin 2

D02 X963

Ireland

Further information is available from the Data Protection Commission's website.

16. Links to Other Websites

Our website may contain links to websites operated by third parties.

Knightsbridge Shutters is not responsible for the privacy practices of independently operated third-party websites.

We encourage you to read the privacy policy of any third-party website before providing personal information to it.

17. Social Media

Knightsbridge Shutters may maintain pages or accounts on social media platforms.

When you interact with us through a social media platform, the platform operator may separately collect and process your personal data in accordance with its own privacy terms.

Knightsbridge Shutters does not control all processing carried out independently by social media providers.

You should consult the relevant platform's privacy information for further details.

18. Children's Privacy

Our website and products are intended primarily for adults.

We do not knowingly seek to collect personal information directly from children for ecommerce transactions.

If we become aware that personal data relating to a child has been collected inappropriately, we will take reasonable steps to address the matter in accordance with applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, new products or services, changes to the technologies we use, changes to our service providers, or legal or regulatory developments.

The latest version will be published on our website.

The date shown at the beginning of this Privacy Policy indicates when it was last updated.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact:

Knightsbridge Shutters

Fusion Blaze Limited

Maspool , The Ward, Meath, Ireland

Email: support@knightsbridgeshutters.ie

Telephone: 015314943

Website: www.knightsbridgeshutters.ie

Company Registration Number: 599919

VAT Number: IE3478982QH