Returns & Refunds Policy

Cancellation or Modifications

Custom-Made Blinds

Knightsbridge provides limited opportunities for order amendments.

Customers may request changes to orders within 24 hours of placement (or by the next business day, whichever applies). To initiate modifications, contact Customer Service via telephone at 01 5314943 during operational hours:

•
Monday--Friday 9:00 AM -- 5:00 PM

Post-24-hour policy:

Custom-made blinds enter production immediately after this period. Consequently, Knightsbridge cannot accommodate cancellations, adjustments, or refunds once the 24-hour window has expired.

Order Cancellation by Knightsbridge

Knightsbridge reserves the right to cancel orders under the following circumstances:

1.
Payment authorization is declined by the customer's financial institution.
2.
Inability to fulfill the order due to stock unavailability (a substitute product may be offered at Knightsbridge discretion).
3.
Incorrect product pricing caused by typographical errors, website malfunctions, or technical inaccuracies.
4.
Delivery requests outside Republic of Ireland.

In such cases, Knightsbridge will issue a full reimbursement to the original payment method and notify the customer via email. No additional compensation shall be provided for inconveniences, delays, or indirect damages arising from cancellation.

Incorrect Product Dimensions

Customers are solely responsible for verifying all measurements prior to order submission. Review measurement guidelines thoroughly on our website or contact Customer Service for clarification. Key requirements:

•
Confirm measurements twice before finalizing your order.
•
Review your cart to ensure accuracy prior to checkout.

Assistance is available via:

•
Telephone 01 5314943
•
Quick Enquiry Form (online)
•
1:1 Consultation Booking (for complex installations)

Returns Policy for Custom-Made Products

All blinds are manufactured to customer-provided specifications. As these products are bespoke and unsuitable for resale or restocking, returns, exchanges, or refunds are strictly prohibited for errors in dimensions, design, or color selection. Knightsbridge assumes no liability for inaccuracies in customer-submitted measurements.

Defective Products

Customers must inspect goods within 14 calendar days of delivery. To report manufacturing defects:

1.
Document the defect(s) with photographs.
2.
Submit a written report to mazeedat@knightsbridgeshutters.ie, including:

•
Order number
•
Detailed description of the defect

3.
Notify Customer Service via telephone 01 5314943 for immediate escalation.

Knightsbridge will evaluate all claims. If a production defect is confirmed, the product will be remanufactured and replaced at no cost, or a full refund will be issued at the customer's discretion.

Policy Note

This policy is binding and governed by Irish Consumer Law. Knightsbridge disclaims liability for indirect, incidental, or consequential damages arising from product use or order fulfillment.

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